Trial Citizenship and Digital Identity
The speculative approach |
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For the first two weeks of the Data Driven Service Design course at CIID IPD 2015, we explored the International House space to understand the experience of new immigrants coping with the Danish immigration system. The team embraced a speculative design approach to create futuristic scenarios in which the state was applying the marketing data strategies of modern online companies to the bureaucratic model of the International House.
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Scenario 1The first speculative scenario portrays a system where Denmark provides a 30-day trial of the services and duties that immigrants have access to only after registering to the civil register.
Anyone can preview how life in Denmark can be as a citizen, by experiencing its efficient and free health care system and other advantages for 30 days, without being officially registered to the civil register. |
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Scenario 2The second speculative scenario showed the state of Denmark leveraging Social Media platforms to communicate to people who just entered in the country.
The team created a mock-up in which the users were reached through Facebook by the International House. They were asked to provide a set of data in order to receive the legal permission to stay for more than 90 days. A mock-up of the interface was tested with people queueing at the International House. Their reactions were collected and insights drawn to generate a third scenario. |
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Scenario 3The third speculative iteration illustrates a future in which Facebook has been acquired by the state of Denmark and its technology is used to access user data and process any bureaucratic task.
The state force its citizens to have a digital identity that will update autonomously, which will track the user's behaviors, actions and health status. A set of images has been created to illustrate the scenario. The images have been showed provocatively to a few Danish citizens and we received mixed reactions. A comprehensive digital identity might raise some concerns about privacy, but citizens can perfectly comprehend the possible efficiencies it could bring to the current bureaucratic system. |
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This speculative design process took place in the first half of the SERVICE DESIGN course at CIID IDP 2015, with a four-person team.
My personal contribution to the project: IDEATION, PROTOTYPING, USER INTERVIEW, DESK RESEARCH, MOCKUPS, SCRIPT, STORYBOARDING, FILMING, EDITING |
