a live-streaming service that allows tourists to experience a short “micro tour”
Find your guide
City Window offers both tourists and guides an experience of meeting new people from other countries. Guides are able to personally share something they love about their city, and tourists are able to get off the well-trodden path of mass-market group tours.
Tourists can browse available guides by location of tour and particular topics of interest, such as culture, food and drink, or history. The selected guide is notified of an incoming request and given the opportunity to accept or decline.
Live video and maps
Visitors share their exact location on a shared map. They can also share live video of exactly what they are seeing in front of them using the camera on their smart phones.
Both parties can interact with the map and camera feed to provide directions or to call attention to something visible in the live view. Visual feedback is overlaid on both screens.
City Window has been conceived as a free service, with a “karma economy” model similar to Couchsurfing. However, it does offer the option to reward a guide. At the end of the tour, the tourist can thank a guide for the service provided with a voucher for drinks or food through local business partners. City Window could retain a small percentage of such transactions to sustain its operational costs.
We conducted a series of live prototypes of the City Window concept with tourists in the streets of Copenhagen. We used Google Hangouts to simulate the core experience of lending your eyes to a remote guide.
Early feedback were extremely positive.
We then refined the features and a developed detailed user flow that is presented in the above video prototype.
City Window is the final deliverable of a 10 day EMOTIVE DIGITAL SERVICE DESIGN course at CIID IDP 2015, with a four-person team.
Interaction Design Awards 2016 Shortlisted
Student Notable Service Design Award Core77 Design Awards 2016
My personal contribution to the project:
IDEATION, PROTOTYPING, USER JOURNEY DESIGN, MOCKUPS, SCRIPTING, FILMING, EDITING